Our Privacy Policy
Travel Professionals International (TPI) is
committed to maintaining a high level of
integrity in our handling of Agent and Client
information, and full compliance with the
Privacy act.
This document outlines personal information
handling policies for the Travel Professionals
International (TPI) organization.
• In keeping with PIPEDA requirements, TPI
has assigned Membership Services responsibility
for TPI's compliance with the Privacy act.
Questions or Complaints about privacy issues can
be directed to:
Membership Services
Travel Professionals International
2627A Portage Ave
Winnipeg, Manitoba
R3J 0P7 Canada
Ph: (204) 987-3322
Email: privacy@tpi.ca
• Personal Client Information Collected By
TPI agencies or head office:
The following fields indicate the information
currently collected for TPI clients. Additional
fields may be included that fall under these
general fields. Any agencies maintaining
additional information should disclose the
nature of that information to clients.
- Name
- Birthday
- Home address
- Home Phone
- Business Phone
- Fax
- Email
- Frequent Flyer Numbers
- Agent comments or trip detail
- Passenger classification (adult/child)
- Credit Card Information
- Travel Destination(s)
- Destination Phone number
- Confirmation number(s)
- Departure date
- Return date
- Date of booking
• This information is collected for
processing of travel bookings or booking
requests, and correspondence with the client.
• The information is gathered by the agent
and processed by TPI head office via online
Internet submission. Disclosure of information
to industry suppliers is implied by consent.
• Information is stored in a secure
central database maintained by TPI head office.
Reasonable precautions have been taken to ensure
the integrity, and security of TPI information
systems. Information is behind a corporate
firewall. It is encrypted in transit, and stored
in our private database.
Access to the information is restricted to
authorized head office staff.
Physical security includes camera surveillance,
and card swipe locks at TPI head office. Back up
data is stored in a safe.
• Only head office authorized staff
members are given access to information covered
by the privacy act. Clearance is given on a need
to know basis as it relates to the fulfillment
of the business request. Only relevant
information is disclosed to authorized
individuals. TPI head office staff members are
required to obtain positive identification of
the requesting individual before disclosing
personal information. This includes online
account passwords or email authentication. Each
individual TPI agent has access to their
client's information, and is responsible for
keeping that data up to date and discarding it
when it is no longer needed, or when a client
requests it be disposed of.
• Personal client information and the
booking agencies information may be disclosed to
industry suppliers for the purpose of processing
travel requests. This is implied when verbal or
written consent is given to collect a client's
personal information.
• Personal Information contained in travel
itineraries and accounting documentation is
maintained for 7 years in order to comply with
accounting audit regulations. Client contact
records may be removed upon a written request
after all related transactions are complete.
Shredding is used in disposal of all expired
hard copy personal information.
• Client's may directly requests personal
information from TPI head office.
Requests will be processed in a secure and
timely manner. A request must include verifiable
identification of the requesting individual to
ensure privacy is maintained.
