This past October my family and I had the privilege of vacationing in Florida at Caribbean Beach resort and also spent a week aboard the Disney ship the Dream! And it truly was a dream to say the least, a dream that almost turned into a complete night mare just hours after we left St. Johnfs. But thanks to Charlene a crisis was averted!
After months of planning this vacation with Charlenefs help it had finally all come together! She was very helpful in every area of booking our vacation from travel to dining to choosing activities and entertainment! She is very eager to please and if she didnft know the answer to a question it wasnft long before she found one! I am the kind of person who likes to plan things on my own, especially vacations, but Charlene was right there whenever I needed guidance and had very helpful advice when asked. I appreciated her genuine concern for the quality of our family vacation and all of her efforts to make sure we were getting the best bang for our buck!!
The day before leaving on our trip Charlene called to see if we had any last minute concerns and if there was anything else we needed. She wished us a fabulous holiday and wasnft expecting to hear from us until at least 2 weeks or more. To her and our surprise we desperately needed help on our way to Florida so she heard from us much sooner then she thought!
After we arrived in Newark we had been switched to several different flights due to weather conditions and finally as we are taxing out the runway we were sent back and informed that the airport was shutting down due to the gstorm.h Well the entire airport was in a huge state of confusion and people and luggage was going everywhere! It actually was a very scary experience and keep in mind I was travelling with a six month oldand a six year old. At this point the next flight out was in over 24hrs and we would have missed our departure for the Dream. That wasnft the worst actuallycthe airline was of no assistance to us and they had misplaced our luggage and wasnft providing accommodations for any of the passengers. The chaos was very overwhelming and we couldnft find a hotel room anywhere or find anyone to help us rebook a flight to make our cruise. In desperation I called Charlene to see if see could help from her end and sure enough she performed some MAGIC!! She booked us another flight out in the morning and found us a hotel room! Despite the fact that myself and the children didnft get to the hotel room till after midnight and spent over 10 hrs roaming an airport, our luggage still lost, and having to borrow pampers from a complete stranger I was forever greatful!! When we arrived at the room I received a call from Charlene just making sure we were all ok!
Sleep deprived and very dirty, we made the ship the next day with only minutes to spare but what a relief!! Thanks to Charlene we were able to brush off the terrible experience and continue on to have a magical family vacation! I canft begin to tell you how much we appreciated having someone as caring and dedicated as Charlene on our side. It made the difference between a nightmare and a very Magical Dream! I can understand now why the business name is Magical Trips, haha!
There were a few lessons to be learned from this entire experience. First, booking through a travel agent as caring as Charlene could make or break your vacationcthings that you never imagine happening to you is always a possibility. Second, pack more than just shorts and flip flops in your carry on when travelling somewhere warm in the winter and take LOTS of pampers, lol!! Thank you again Charlene! I am sure you will make many other families as happy as ours! Cheers!
Tracy, Cory, Jorja and Maddox
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- Tracy Langdon
Disney was the first family vacation we had ever taken as a family of 5, and the first time we had left Canada! So needless to say I was terrified of messing something up- so rather than try to struggle with flight and hotel bookings, I decided an agent would be best. I am so thankful I found Charlene- she is an absolute angel! She went above and beyond to make this experience was as easy on me as possible, and thanks to her, I had no stress beyond getting us all to the airport on time, lol! She took care of flights, hotels, park passes…..even put me in touch with her favorite taxi driver in Orlando, and brought by a little something for each of my kids to take on the plane!!
Charlene was always available when I had a question, and she answered every silly question I threw at her. And to top it all off, she got us an amazing price on the full deal; we stayed at a fabulous resort, and had the trip of a lifetime! And I have no doubt I could NOT have pulled it off myself with such ease, and I will continue to be a customer of Charlene for years to come!
- Christine Martin
