Truly, it was one of the best weeks away we've had. We were delayed almost 3 hours leaving due to weather, but that just made it all the more sweeter to be going away.

The resort is immaculate and just about every detail is taken care of. The food was delicious ... it was like eating at a 5-star restaurant for every meal. The staff was great and really made an effort to learn our names and everyone always said hello, even the maintenance crew. Our room was terrific, and we had a really nice view of both the resort grounds and the Sea of Cortes, including a wonderful Jacuzzi tub you could sit in and gaze out at the ocean from. We had absolutely zero pressure from the on-site condo sales representatives, and in fact, aside from being approached directly at the airport as soon as we landed, we were never bothered by anyone. It is a very small property, surrounded by 2 - 3 story villa condos, but that just made it feel really exclusive, which I enjoyed. In fact, Oprah's former chef was staying there and did a few cooking demonstrations at the grill restaurant on the beach, which was a neat experience.

Thanks, once again you found us a perfect resort.
Mich
- Zoetry Los Cabos

It was great Anne so thank you so much for the recommendation! Most exxxxcellent and much better than anticipated for sure, since the Esmeralda was a very very smart choice – better even than Amber too in our opinion.

Very nice/new rooms, pool area/stone work, architecture, lounge chairs and buffets in Esmeralda area were also very nice too, yet the girls could easily walk to the other adjacent BP resort pools too if they wanted to and all resorts shared the karaoke and disco and theatre facilities so it really was ideal, and so much worth the 60 extra per person for the week. Dave says he would have paid 600 more!

Also pool towel service is not policed; they simply replace your towels when dirty and don’t count every one either. Perfect. There were even lots of pool chairs while the other BP pools seemed super crowded and rowdy – with the types that bring their own thermoses so they don’t get small plastic cup drinks.

Only downside for us was the fumey tram that you have to take to get to the main lobby areas at night, but not really a deterrent for most I am sure. The upside is that when we took a walk around the property for exercise it was a decent walk since it was so large. Anyways, we really liked it – perhaps more than Magestic since it was so nicely appointed while the Colonial rooms were quite tired.

Thank you,

Janice

- Bahia Esmeralda

Hi Anne:

Just wanted to say that we had a great time down in Mexico. The staff at the resort were very pleasant and accommodating (we were good tippers which probably helped...).
The weather could've been a little nicer. It was cloudy a lot and the pool water was a little on the cool side without the sun to heat it up.

The accommodations were fine, the meals were pretty good, the entertainment was good...

All in all, a good experience.

Isabel

- Now Sapphire Preferred Club Mayan Riviera

Hi Anne.

Well, Trix and I are back, tanned, relaxed and very thankful for the trip you organized for us.

I am very happy that we didn't change our mind and try to go elsewhere. The Westin is a beautiful hotel. While it is true that the staff is largely new and still learning, they try hard and went out of their way to help us. The rooms are awesome! I'm not sure if you arranged the oceanview room for us, or if it was the luck of the draw that got it for us, but it was just fabulous. As you had said, the views of the bay and the entrance to the canal with all the ships lining up was so wonderful to see. Trix and I particulary liked the fact that we were able to enjoy a number of excusions to see the canal as well as the old city. One additional comment is that the beach, while not the beautiful white sand of the Caribean, is great for walking and the absence of vendors on the beach makes it a very relaxing stroll. Low tide was also a great time to explore as we could walk far out onto the exposed tidal flats.

While I understand that some people had some issues with their rooms, the hotel was very quick to address their problems. The negative comments on Trip Advisor had to be from people who have no concept of what a new hotel is like and no patience with a new staff. As for Trix and I we give this hotel a 5 out of 5.

Now if I had only remembered that my iphone was in my pocket when I dove into the pool even that part would have been perfect! That was the only casualty on this trip.

Thanks again for all you did for us to give us the perfect getaway Anne. If you ever need a reference, all you need to do is call or send me an email and I would be happy to send one along.

Best regards,

Ed and Trix

- The Westin Playa Bonita

Hi Anne!

So now that I'm a week back, I can talk about my trip without getting too upset ... I mean that in a good way! We had such a fantastic trip, it was really, really difficult coming home, so I've avoided thinking about it too much! :)

The resort was just amazing. I would say one of the best ones we've been to. Every little detail was thought of, and the staff really went to great lengths to make you feel comfortable and relaxed. Here are my thoughts on things:

We enjoyed all of the restaurants, and only missed out on one - The Grill - for dinner service. You have many different options for meals depending on your mood - a la carte for breakfast, lunch and dinner, or buffet if you prefer, or even room service. We took advantage of room service a few times, and they always delivered within 30 min, and set things up quite nicely in your room. Our favourite restaurant was Spice for dinner and The Lobster for breakfast and lunch. The buffet at Toscana for breakfast and lunch was quite extensive, and you were guaranteed to find something even if you were a picky eater!

The resort is quite secluded (you go through 3 security gates!), and there's only one other resort which seemed quite empty, so there was plenty of room on the beach. I believe because of the distance from Cancun and the fact the resort was so secluded, there were absolutely no beach peddlers like you normally would see in Mexico. There was the usual "reserving" of premium chairs and palyapas early in the AM, but if you didn't particularly care, there was plenty of room for everyone. The pools were gorgeous, and lots of chairs to be found as well. They even had really cool beds with shading, or hammocks strung over the water for alternative relaxing :) Drink service was pretty good regardless of where you were sitting, but if you were absolutely dying for a drink quick, there was usually a bar within a few metres walk.

The rooms were wonderful, and had all the amenities you might need. We really enjoyed the Jacuzzi tub after a day of sun bathing to relax before getting ready for dinner, and the view we had was really nice as well. We were in building 6 and could walk out to one of the lazy river / pools. We were in the quieter end of the resort, which I appreciated so if we didn't want all the noise around us during the day, we would park ourselves just outside our room at the pool, instead of heading down to the beach or main pool.

Every evening they had a theatre show which ran about 45 minutes. I have to say, we REALLY enjoyed these shows. Each evening was a different theme / show and we had a lot of fun. I took some great photos of the acts.

You were right, we also really enjoyed flying executive class, and I have a feeling we'll probably want to go that route from now on. Once you've experienced it, it's difficult to imagine going back to coach unless the prices are THAT much different. :)

Thanks again, for giving us a wonderful holiday.

Michelle


- Excellence Playa Mujeres